Zipcars in general work just fine when they do not have cell service, he said, as they have some internal memory that lets them function even when out of touch with the company servers. The “out-of-comms scenario when a member is unable to access a vehicle is extremely rare,” Jeff Prus, Zipcar’s vice president of product and experience, told me in an interview. Or getting locked out and marooned in Death Valley, perhaps with medicine trapped in the car. I shudder to think about limping back to a trailhead with no more water in my backpack, only to find a car that would not start. We needed another tow to a town where we at last abandoned the Zipcar and made our way home.Īnnie Lowrey: The next recession will destroy Millennials A tow truck took us to a lot with reception, where the rental failed to start. Unable to get a cab to come to us, we waited. We could abandon the car, they said, and they would waive the normal fee. We used a landline to call Zipcar, whose representatives told us about the reception issue.
One morning, after waving the card over the reader what felt like a thousand times, we realized the thing was no longer working. I had gone to a remote part of the California coast with my brother, sister, husband, and baby, with our car and a Zipcar. Not too nightmarish of a nightmare, thankfully. It means turning your weekend of hiking and forest-bathing into a logistical nightmare. It means a multiday extraction operation requiring a flatbed tow truck. Sometimes it means you are stranded in the middle of nowhere, a fussy baby in one hand and a useless cellphone in the other. Sometimes that means you don’t get your cup of coffee, or you need to call a cab the old-fashioned way. But it also means that things can go very wrong. All this connection means easier access, faster service, cheaper prices, better features. The same is true for your Uber ride, or your cup of coffee made by a Wi-Fi–connected machine, or your Peloton workout. With services like Zipcar, your rental car becomes not just a car, but a node in a complex, connected system. It is a particularly vexing part of the give-and-take of attaching everything to everything. And because you will be in an area with no cell reception, it might be impossible for you to call for help. The doors won’t open, and even if they do, the engine will not start.
#Zipcar customer service phone number drivers#
Here is the Public Service Announcement part of the story: If you take a vehicle loaned out by Zipcar-a rental service where drivers use RFID cards or a mobile app to open up the car-to an area without cell reception, there’s a chance the car will not work. I held the card over the reader and tried to do the same. My brother and then my sister held the card over the reader and waited for it to unlock. Please note it can take 2 - 3 business days to receive a response.The Zipcar door would not open.
Be sure to provide a clear explanation of your request, including images if relevant. Support is available from 8 am - 11 pm ET, 7 days a week.Ĭlick here to open a support ticket from the Help Center or select Contact Us at the top of this page to get in touch. You can send us a direct message on our social media accounts on Facebook, Twitter and Instagram and you will be connected with an agent who can assist you with your query. Chat support is available from 8 am - 11 pm ET, 7 days a week. If your query is not resolved, and you need further help, you will have the option to be connected with a support agent. You will be greeted by our helpful chatbot who will assist you instantly. You can reach our chat support option (if available in your market) in the Zipcar app by clicking Account and scrolling down and selecting Chat. For those in an active reservation, phone support is available 24 hours a day, otherwise phone support is available from 8 am - 11 pm ET, 7 days a week. If you are using the mobile app you can click on Account and select Call Zipcar. If you need help immediately, you can reach us on 866-4ZIPCAR (1-86) and speak with an agent. You can search the Help Center by clicking here or from within the mobile app by clicking Account and selecting Help Center.
Here you will find answers to the most commonly asked questions as well as a wealth of information related to all things Zipcar. You can search the Zipcar Help Center 24 hours a day, 7 days a week. We want to provide you with the best support possible and there are a number of ways you can seek answers and reach us.
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